Terms of Service

Effective 2026-07-08. Last updated 2026-07-08. These Terms govern use of the Simple Atlas product at atlas.simpleintelligence.io provided by Simple Intelligence Group, Inc. (“Simple Atlas,” “we,” “us”). By creating a workspace, signing in to one, or purchasing a subscription, you (the “user”) and the entity on whose behalf you are using the Service (the “Customer”) agree to these Terms.

1. The Service

Simple Atlas is a multi-tenant AI platform for business-to-business teams and Microsoft Solutions Partners. Core capabilities include the AI Factory gateway (multi-model routing with fallback and evaluation); the SimpleFlow runtime (customer-runtime agent workflows delegated to per-tenant Azure resources); the Cross-Product Registry (Simple Bridge, tool federation across the Simple Intelligence portfolio); the Tenant SDK (§9 identity, §10 white-label, §11 internal auto-join primitives packaged for downstream products); and the Distribution layer (Microsoft Azure Marketplace SaaS fulfillment plus partner revenue share).

We provide the Service on a subscription basis. We may modify features over time. We will not materially reduce functionality within a paid subscription term without at least 30 days’ notice to workspace administrators, except where the change is required for security or legal compliance.

2. Accounts and workspaces

You are responsible for the confidentiality of your sign-in credentials and for all activity that occurs under your account. Workspace administrators are responsible for inviting and removing members, setting workspace configuration (branding, billing, integrations), and enforcing internal policies such as multi-factor authentication and role assignments. Every workspace requires at least one administrator; the product refuses actions that would leave a workspace with no active admins.

3. Subscription, billing, and channels

Simple Atlas is sold through two channels with different governing contracts.

• Direct sign-up via Stripe. Available plans are Free (one user), Starter Pack ($99 per month flat for up to five seats), Growth (per-seat with a five-seat minimum), and Enterprise (per-seat with a ten-seat minimum, custom contract). Direct sign-ups are governed by these Terms and our Master Subscription Agreement. Fees are billed monthly or annually in advance and are non-refundable except where required by law. Failure to pay may result in suspension or termination of access after reasonable notice.
• Microsoft Azure Marketplace. Available plans are Starter, Growth, and Enterprise, sold per-seat with plan minimums documented in the Marketplace listing. Marketplace transactions are governed by the Microsoft Marketplace Standard Contract between the Customer and Simple Intelligence Group, Inc. The Standard Contract is the primary agreement for Marketplace Customers; where the Standard Contract and these Terms conflict, the Standard Contract controls for the Marketplace-billed subscription. These Terms supplement the Standard Contract with Simple Atlas-specific product terms (acceptable use, AI features, data portability, and the items in Sections 4 through 15 below).

We may change list prices on at least 30 days’ written notice to workspace administrators. Price changes take effect at the next renewal of the affected subscription and do not apply retroactively to a term already paid.

4. Customer data ownership

As between us and the Customer, the Customer owns all data the Customer or its users submit to the Service (“Customer Data”). The Customer grants us a limited, non-exclusive, worldwide license to host, process, transmit, and display Customer Data solely to provide the Service to the Customer, maintain and improve the Service (in aggregate, non-identifying form), enforce these Terms, and meet our legal obligations.

We do not use Customer Data to train, retrain, or fine-tune AI models. Our AI provider contract prohibits the provider from using our submissions to train its models. See our Privacy Policy for details on how we handle information.

5. Acceptable use

You will not use the Service to:

• violate any law or third-party right;
• send unsolicited bulk email, spam, or other communications that violate anti-spam laws (CAN-SPAM, CASL, GDPR, PECR);
• upload malware, exploit or probe our infrastructure for vulnerabilities without authorization, or attempt to access workspaces you have not been invited to;
• reverse engineer the Service or its underlying models except to the extent permitted by law;
• build a competing product using the Service, including by bulk-extracting our data schemas, prompts, or outputs to train a competing model;
• use the Service to make automated decisions that produce legal or similarly significant effects on individuals without appropriate human review under GDPR Article 22 or equivalent laws.

Integration-specific use restrictions flow through to your use of those integrations within Simple Atlas. This includes ZoomInfo’s prohibition on bulk extraction and secondary redistribution, Xero’s data-use limits, and Microsoft Graph’s throttling and permitted-use rules. You are responsible for maintaining valid credentials with each integration provider and for complying with their terms.

6. AI features

The Service includes features that generate, summarize, or extract text using large language models. AI-generated records are identified in the product with an “AI” badge and carry provenance metadata (model, confidence score, reasoning).

Our AI provider is Microsoft Azure AI Foundry routing to Anthropic Claude Sonnet models inside the Microsoft Azure boundary. Anthropic serves as the model supplier under Microsoft’s Azure AI Foundry program; prompts and completions do not leave Microsoft-managed infrastructure to reach Anthropic’s public API. Our contract with our provider prohibits the provider from using our submissions to train its models.

Human-in-the-loop responsibility. You are responsible for reviewing AI output before relying on it for material business decisions, before sending it to a third party (for example customer-facing emails, quotes, statements of work, or proposals), and before treating it as legal, financial, medical, or compliance advice. AI output is not guaranteed to be accurate, complete, or fit for a particular purpose. The Service includes explicit human-approval gates on load-bearing actions (proposal send, SOW sign, invoice send); do not disable those gates in production workflows.

7. Uptime and support

We work to keep the Service available and performant. For service status, incident history, and current uptime, see our support page at /support. Enterprise Customers receive a written Service Level Agreement as part of their contract, with a 99.9% monthly uptime commitment and defined response times for priority-one incidents. Non-Enterprise Customers receive the Service on a commercially reasonable-efforts basis without an SLA-backed uptime guarantee.

8. Data portability (Lifeboat commitment)

We do not hold your data hostage.

• On-demand export API. Workspace administrators can export the full record graph at any time through the export API and the self-service export tools in the product. The export includes Companies, Contacts, Deals, Activities, Notes, Quotes, Statements of Work, Proposals, Meeting Recaps, Engagement Events, Lead Lists, Goals, audit log entries, and file attachments, with relationships preserved.
• Customer-owned schema documentation. We publish the schema of the export so the Customer can import into any replacement system without reverse-engineering.
• Zero exit fees for Enterprise Customers. Enterprise contracts include a contractually binding commitment: no fees for terminating the subscription, no fees for exercising the export API, and no fees for any transition-assistance activities specified in the contract. This commitment is enforceable regardless of the Customer’s jurisdiction and mirrors the EU Data Act (Regulation (EU) 2023/2854) portability expectations. It applies to Enterprise Customers on both the direct-sign-up and Marketplace channels.
• Grace period. After a subscription ends, we retain workspace data for 90 days during which the export API remains available. After the grace period, we delete the data as described in the Privacy Policy.

9. Suspension and termination

Either party may terminate a workspace subscription at the end of the then-current billing period by canceling in the product or by written notice. We may suspend or terminate access immediately for material breach (including non-payment beyond applicable cure periods, abuse, or violation of Section 5) or as required by law. On termination, Section 8 (data portability) governs the Customer’s right to export Customer Data during the 90-day grace period.

10. Warranties and disclaimers

We warrant that we will provide the Service with reasonable skill and care and consistent with industry standards for comparable software-as-a-service products. EXCEPT FOR THE EXPRESS WARRANTIES IN THESE TERMS AND THE STANDARD CONTRACT (WHERE APPLICABLE), THE SERVICE IS PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT AI OUTPUT WILL BE ACCURATE OR COMPLETE.

11. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. EACH PARTY’S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS WILL NOT EXCEED THE FEES PAID OR PAYABLE BY THE CUSTOMER TO US IN THE TWELVE MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY. THESE LIMITS DO NOT APPLY TO A PARTY’S INDEMNIFICATION OBLIGATIONS, TO A PARTY’S BREACH OF CONFIDENTIALITY, OR TO LIABILITIES THAT CANNOT BE LIMITED BY LAW (INCLUDING GROSS NEGLIGENCE, WILLFUL MISCONDUCT, AND DEATH OR PERSONAL INJURY CAUSED BY A PARTY’S NEGLIGENCE).

12. Indemnification

Each party will defend the other against third-party claims to the extent the claim arises from the indemnifying party’s breach of these Terms, its violation of applicable law, or its infringement of a third party’s intellectual property rights, subject to prompt notice and reasonable cooperation from the indemnified party. Our indemnity does not cover claims arising from the Customer’s modifications, unauthorized combinations of the Service with third-party products, or use of the Service contrary to these Terms.

13. Governing law and disputes

For Customers on the direct-sign-up channel, these Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-laws rules.

The parties will attempt to resolve any dispute through good- faith negotiation for 30 days after written notice. If the dispute remains unresolved, it will be finally resolved by binding arbitration administered by JAMS under its Comprehensive Arbitration Rules, seated in Wilmington, Delaware, in English, by a single arbitrator. Either party may seek injunctive relief in any court of competent jurisdiction to protect intellectual property or confidential information. Consumer Customers and Customers in jurisdictions that prohibit pre-dispute arbitration clauses retain their rights under local law.

For Customers on the Microsoft Azure Marketplace channel, governing law and dispute resolution follow the Microsoft Marketplace Standard Contract for the Marketplace-billed subscription. These Terms supplement the Standard Contract as described in Section 3.

14. Changes to these Terms

We revise these Terms as the business and the regulatory environment evolve. Material changes will be communicated by email to workspace administrators at least 30 days before they take effect. Continued use after changes take effect constitutes acceptance of the revised Terms. The current version and last-updated date always appear at the top of this page.

15. General provisions

• Entire agreement. These Terms, the Master Subscription Agreement (where signed), the Data Processing Addendum (where signed), and the Marketplace Standard Contract (for Marketplace Customers) constitute the entire agreement between the parties on the subject matter.
• Order of precedence. Where a conflict exists: for Marketplace Customers, the Standard Contract controls, then the signed Master Subscription Agreement (if any), then these Terms, then the Privacy Policy. For direct- sign-up Customers, the signed Master Subscription Agreement (if any) controls, then these Terms, then the Privacy Policy.
• Assignment. Neither party may assign these Terms without the other party’s consent, except to an affiliate or in connection with a merger, acquisition, or sale of substantially all assets.
• Force majeure. Neither party is liable for failure to perform due to events outside its reasonable control (natural disaster, war, terrorism, government action, internet or cloud-provider outage).
• Severability. If any provision is held unenforceable, the remaining provisions remain in effect.
• No waiver. A party’s failure to enforce a provision is not a waiver of its right to enforce it later.

16. Contact

Questions about these Terms, requests for a signed Master Subscription Agreement or Data Processing Addendum, and legal notices: legal@simpleintelligence.io.

Simple Intelligence Group, Inc. is registered in the State of Delaware, United States.

Version 1.0, 2026-07-08. For questions, contact legal@simpleintelligence.io.