Support

Simple Atlas is a product of Simple Intelligence Group, Inc. If you need help with the product, an account issue, or a security question, use the contact points below.

Product support

For product questions, bug reports, feature requests, or trouble signing in:

Email: support@simpleintelligence.io

Response times. Standard tier: one business day (Mon-Fri, 09:00-18:00 ET). Growth tier: same business day. Enterprise tier: four-hour first response with a named CSM.

Security reports

Suspected vulnerabilities or security incidents: security@simpleintelligence.io. We acknowledge within one business day and coordinate disclosure with the reporter.

Privacy and data-subject requests

Access, deletion, or portability requests under GDPR, CCPA, or a similar regime: privacy@simpleintelligence.io. See the Privacy Policy for the full policy.

Legal

Marketplace buyers

If you purchased Simple Atlas through Azure Marketplace and did not reach the activation page, revisit your subscription in the Azure portal and click Configure Account. Direct billing or subscription questions: support@simpleintelligence.io.